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Returns and Exchanges
+ Sometimes, we all do change our mind in the process. If you did, and you didn’t wear your mala, bracelet or piece of jewelry and the package is still not open, you can send us back your jewelry within the 5 days after the arrival of your delivery. Shipping and handling fees are not covered and are the responsibility of the sender.
+ If your mala/ bracelets or piece of jewelry arrives broken or breaks within the 7 days of arrival or you didn’t receive the one you ordered, please contact us as soon as possible at love@dalaimala.com. In this case we will cover the shipping fees just for you.
+ Please return your items to us through a postal service (ex. Canada Post, USPS Post). We will not accept courier packages or packages sent with COD charges.
+ We don't do refunds on any purchases. Please note that we will only do exchanges (except for specific cases).
Please contact us at love@dalaimala.com
+ For exchanges, please contact us by email at love@dalaimala.com. You are also required to cover the cost of shipping of your new product back to you. Payment options include: Paypal, VISA and MasterCard.
Please send your piece of jewelry in a secure bubble envelope at this address:
DALAÏ MALA
2301 Impasse des Artisans,
Ste-Agathe-Des-Monts,
Québec, Canada
J8C 0R3
Thank you for your understanding.
DALAI MALA
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