FAQ

Will my jewelry look exactly like the picture?

All of our beautiful mala and bracelets are handmade by us. Our stones are all natural gemstones, making each one unique in colour, shape, vibration and property. Just unique as you are.

 Is it possible to order a custom handmade mala or bracelet? 

Please contact us to see the disponibility for custom orders at love@dalaimala.com.

 I need to cancel my order, what should I do? 

Please contact us right away at: love@dalaimala.com with ''CANCEL ORDER'' subject message.

 I need to change or add something to my order, what should I do? 

Please contact us right away at: love@dalaimala.com and add ‘’IMPORTANT ORDER’’ in the subject message.

 I want to sell Dalaï Mala jewelry in my shop, is it possible? 

Yes. it is possible and it will be a pleasure for us to count you into our Dalaï Mala's team. Just contact us at: love@dalaimala.com

 How to take care of my mala? 

We know that you love to wear your mala everyday but we suggest not to wear it during yoga practice or any other vigorous activities. Treat your mala gently with love and respect as you would treat your body and mind h For rudraksha beads, you can wash them (please protect your tassel specially the silk one) to clear all the dirt or body oil and put a little bit of coconut oil or sandalwood oil to protect them, since they are sacred beads. For more information, go to the page Mala care.

 My mala or bracelet broke, what do I do? 

Our jewelry is solid and made with love, but sometimes accidents happen! It can be a sign that there was a breakthrough about the intentions you put in your mala!

 

If you broke your favorite mala, send it back to us, we will restring it. Simply buy a 15$ CAD 'Reparation'. 

 

If some beads are missing, write to us at love@dalaimala.com to know if we still have those kind of beads. If so, put in an envelopp all the beads you succeed to find and we will replace what is missing. Simply buy a 25$ CAD 'Reparation-Replacement'. 

 

No discount/coupon code is applicable on reparation/replacement.

 

Choose a prepaid, insured, traceable delivery service. 

 

Please send your broken jewelry to:

Dalai Mala

2301 Impasse des Artisans

Ste-Agathe-des-Monts

Qc, Canada, J8C 0R3

 

Do you have a question for us?

love@dalaimala.com


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Val-David, Quebec, Canada                              |                              love@dalaimala.ca